Fibre Broadband Installation

[Bobbylove]

Hi, 

First time posting and it's out of desperation really. I moved to Sky Stream with Ultrafast Broadband at the start of August. Sky Stream arrived Ok, but anticipating the internet speed required to support Stream (4 pucks) was a big part of the reason for "Upgrading" to Ultrafast Fibre. As expected ,Stream struggles with live sport on my existing broadband. Unfortunately, and for the 4th time, the engineer due to attend to complete the internal installation has failed to arrive for a pre-booked appointment with no notice ! Has anyone else had this? Is this the normal service? How do I get the service I ordered over 2 months ago? Any advice or guidance gratefully received....

[TimmyBGood]

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@Bobbylove wrote:

Unfortunately, and for the 4th time, the engineer due to attend to complete the internal installation has failed to arrive for a pre-booked appointment with no notice !

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If you are waiting for external work (the optical drop cable coming from a local in-duct or on-pole CBT to the outside of your property) then that's an Openreach task, and yes, the timescale for that can slip depending on the complexity of the individual job.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable and where any delay may originate.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.