Fiber box red light

[clare+bostock]

Been raining out side my gigafast fiber gone of the pon modem had red light no internet at all done tests on sky app says everything's working haha What's going on got green light the red LOS Lan light is on

[NuttyCrookie]

Mine has just gone like this I was in the middle of catching up on soaps, would appreciate any answers to help 🙏

[Keith991]

Exactly the same

[OllieH99]

I'm also having this issue - if you are and others then it's going to be sky's problem however as they are closed and I can't get through to anyone, we wont really know the progress so I'll check back in the morning where it's hopefully resolved

[Chantelle1991]

Mines gone off to 

[OGARRAY]

Same here in Essex not sure why I'm paying 30+ a month for WiFi that works half the time if I'm lucky

[clare+bostock]

Mines come back on now all working cause it be there servers updating or just openreach fiber cables on poles ? 

[NuttyCrookie]

Hello everyone I'm in fleetwood Lancashire, my problem has already sorted itself out I reset my routers nit like I think it helped... but it took 10/20 minutes but my WiFi is now back up and running .... hope you all don't have to wait long x

[RefundNow]

Yeah same here and went on app to be told there is nothing wrong with it...,...well I have eyes and clearly sky there is turned it off and reset and still nothing So what you saying sky your equipment doesn't work when we have a bit of rain Pile of soggy no good crap have you giving us all pathetic and unhappy responses to situations sick of it

[worthit]

Same as this post. Fibre fown but rubbish broadbanx checker says all okay!

[Chrisee]

A red LOS or PON light on a fiber ONT indicates a loss of the optical signal. After midnight that is likely because Openreach are doing work at your exchange on the kit that generates the optical signal. Once that work is complete the service will be restored usually will before 6am. 

Sky will often not have been told about routine exchange maintenance and it only becomes an issue if the service is still down during the working day. 

[TimmyBGood]

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@RefundNow wrote:
So what you saying sky your equipment doesn't work when we have a bit of rain Pile of soggy no good crap have you giving us all pathetic and unhappy responses to situations sick of it

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Sky equipment isn't exposed to rain.  Openreach infrastructure, however, is.

[OllieH99]

This is pretty bad on both sky's and openreachs part. Any maintenance should be made known to both the supplier and vendor of the service, then of course the customer. Sky are at fault for not making sure this is the case and openreach are at fault for not actually just telling sky so they can relay to the customer. 

In addition, sky's BB checker on the app needs to be heavily improved as it's referred to as the go to tool on various forums, when you call them etc, but more time when you use it when there's an actual fault it says all is fine, which just wastes time.

Poor from sky on these items, very poor.

[TimmyBGood]

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@OllieH99 wrote:

Any maintenance should be made known to both the supplier and vendor of the service, then of course the customer. Sky are at fault for not making sure this is the case and openreach are at fault for not actually just telling sky so they can relay to the customer. 

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I'm afraid domestic broadband subscription rates just don't accommodate that level of support: proactive notification of scheduled maintenance can be expected on a business leased line connection at around ten times the monthly cost that home users expect to pay.

[clare+bostock]

Was it just sky or any other isp had same problem last night ?