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Discussion topic: Fiber Internet
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This message was authored by: chris44
Message posted on 23 Apr 2026 09:51 AM
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Fiber Internet
I've just done a sky fiber broadband test & its saying everything looks good so why do I have 2 orange lights on my router & have 0 Internet
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 23 Apr 2026 09:54 AM
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Re: Fiber Internet
Was it this line test that you ran:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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