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Discussion topic: Fed up..

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Avatar for DAIBOY8
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This message was authored by: DAIBOY8

Message posted on ‎21 Feb 2025 08:31 PM

Fed up..

My broadband is intermittently cutting in and out.
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎21 Feb 2025 09:59 PM

Re: Fed up..

Posted by a Superuser, not a Sky employee. Find out more

@DAIBOY8 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: Zakiyah99

Message posted on ‎06 Apr 2025 06:36 PM

Re: Fed up..

Today the engineer came out ??sorted out my speed, now running at37.

Just arrived home turn on Sky and can't get any internet connection to my sky Q or mini box.  Tried to tune in as instructed but cannot connect!! What now?

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