Fed up of poor connectivity

[Fedup1234]

Is anyone else as fed up as me of constantly having to reconnect the Sky box to the Sky broadband? And then not being able to speak to anyone to fix it!!!

[Daniel0210]

@Fedup1234 

Apart from the inevitable queue to speak to an agent (which will likely be lengthy after a period of stormy weather), what is happening when you call?

[JimM1]

@Fedup1234 No never had any problem with speaking to a sky Customer Service agent, once you get past the waiting that there is zero control over!

[Fedup1234]

What's the number to call? Can't find it

[Daniel0210]

@Fedup1234 
The current methods for contacting Sky are below and depending on the reason for making contact some methods will be more appropriate than others……

🟦 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟦 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟦 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Fedup1234]

My experience of broadband is so poor there is no chance of me getting talk or landline so what is the number? Usual Sky make it difficult to speak to someone when that is what most people want and pay for - it wasn't cheaper when you could

[Daniel0210]

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@Fedup1234 wrote:

 there is no chance of me getting talk or landline so what is the number?

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@Fedup1234 

You have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine.

As stated above Sky don't allow the posting of numbers other than the 150 number. 

[Fedup1234]

So as usual can't talk to anyone - love a policy that stops you speaking to them - zero customer service - why can't they post the number when as they say 90% of customers get the help they need online - that's bacuae they give up 

[Daniel0210]

@Fedup1234 

Long term you could purchase a cheapo landline phone (from somewhere like Argos) solely for the benefit of plugging it in to call Sky when the need arises.

Also, in my post above…

🟦 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

[JimM1]

@Fedup1234 My experience is the exact opposite, 10 months connected on a FF500 connection, and NOT once has it dropped it as far as i am aware, if it's overnight maintenance then that is an unknown. Have you run any off the test's that can be done from your side without the need off sky's help they may give you a heads up, even asked the Forum what may be going on etc!

[Fedup1234]

If only I had the number to call

[JimM1]

@Fedup1234 Do this link below post 4, click on the link, down to call us click on that and see the number, write it down and keep it safe.

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372

[Fedup1234]

Thanks, much apprecaited