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Discussion topic: Faulty SR213

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Avatar for Fastfreddy
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This message was authored by: Fastfreddy

Message posted on ‎08 Jul 2026 02:15 PM

Faulty SR213

I have an intermittent conection issue with either the power cable into my SR213 or a fault in the box itself.

Yesterday I spoke to Sky and asked for a replacement but was told to wait for engineer, (No internet for 2 days).

This morning, a message from Sky saying engineer visit cancelled as I had got the system back online (by wiggling the connections).

Today, I have been on the phone to sky requesting a new SR213 but after being put on hold for some time, the call was ended witout a resolution.

What to do next?

Thanks.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎08 Jul 2026 04:45 PM

Re: Faulty SR213

Posted by a Superuser, not a Sky employee. Find out more

@Fastfreddy 

If you have everything working then I doubt Sky will send you a replacement hub unless it fails again for some reason so all you can do is should this happen again is to call them.

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