Fault

[Susan149]

Had engineer out today from open reach guy said the speed at the outside line is 13 but the speed inside our house is only 3. We have been told to contact sky as we need a sky engineer out to fix the problem. 

[Daniel0210]

@Susan149 
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.