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Discussion topic: External insulation and installation, cannot get through to customer service

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Avatar for Annielou600
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This message was authored by: Annielou600

Message posted on ‎14 Sep 2026 01:40 PM

External insulation and installation, cannot get through to customer service

Ok so I recently signed up for Sky fibre broadband and TV. I live in Ireland. The date for installation is late next week and I wanted to speak to them before they send engineer out as we have external insulation. I signed up online so have not yet spoken to a real person and I have been left waiting on telephone line for 20 to 40 minutes before I had to give up. I just want to know if it will be an issue. Thanks.

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎14 Sep 2026 02:07 PM

Re: External insulation and installation, cannot get through to customer service

Posted by a Superuser, not a Sky employee. Find out more

@Annielou600 the engineer  will survey the job before starting work so even if you got through Sky will not be able to give you a  firm answer as they use various diferent networks in Ireland including Virgin Media, SIRO and Open EIR from memory 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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