External insulation and installation, cannot get through to customer service

[Annielou600]

Ok so I recently signed up for Sky fibre broadband and TV. I live in Ireland. The date for installation is late next week and I wanted to speak to them before they send engineer out as we have external insulation. I signed up online so have not yet spoken to a real person and I have been left waiting on telephone line for 20 to 40 minutes before I had to give up. I just want to know if it will be an issue. Thanks.

[Chrisee]

@Annielou600 the engineer  will survey the job before starting work so even if you got through Sky will not be able to give you a  firm answer as they use various diferent networks in Ireland including Virgin Media, SIRO and Open EIR from memory 

[Annielou600]

The engineer arrived, said it was a two man job so he would have to come back another day with someone else. That was 2 weeks ago, nobody from Sky has contacted me and I cannot get through on the phone

[Daniel0210]

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@Annielou600 wrote:

I cannot get through on the phone

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@Annielou600 

Give them a call tomorrow. The Sky Ireland phone lines aren't open over a weekend.