Eufy Doorbell - motion detection drops Sky

[confused123]

Eufy doorbell keeps dropping Sky broadband.

Each time my doorbell is triggered it drops my internet. I can view the alert (video) on the eufy app, but then my broadband stops working on my phone can't access any websites. The only way to get it to work is to switch the wifi off and on. It's infuriating considering the number of times the doorbell is triggered. No issues with BT fibre, problems started on moving to Sky Fibre (Sky Max Hub -white one). Anyone else experiencing this issue?

When using my mobile's internet to access the app again no issues. Just Sky?

[Chrisee]

@confused123 that is an extremly odd fault and difficult to even think of a cause. When this happens is it only the phone that loses connection or other devices as well? Have you checked that the phone is still connected to the Sky hub or if the WiFi has dropped completly or is connected but frozen?

[middlep1]

I upgraded to the Max hub in November and have been suffering this same issue constantly with my all phones (Google Pixel devices) in the household connected to the WiFi.

No device connected via ethernet is affected when the issue occurs. I also believe my MacBooks connected via WiFi are also unaffected but haven't tested this extensively, just the phones, not all of the phones have the Eufy app installed but are still affected

Further digging and analysis of the WiFi band and channels shows that the Max hub 2.4ghz band broadcasts on channel 1 as does the *hidden* network The Eufy doorbell uses for secure communication between the doorbell and chime hub and can't be changed. The Eufy network signal is always stronger then the Max Hub one, unless I put the Eufy WiFi chime in the garage only then does the strength drop below the max hub but then can't hear the doorbell chime.

The admin options on the max hub router and via the My Sky app are absolute trash and don't allow users to change the channel the router uses on the 2.4ghz band, and any suggestion it uses 'smart' channel switching is nonsense, it clearly doesn't as it doesn't change channel, ever.

This never, ever happened with the previous black sky fibre broadband hub I sent back which was solid and allowed channels to be changed. The new white max hub is utter trash and $ky don't seem to be listening, responding, acknowledging or attempting to fix the issue.

This issue isn't isolated, there are plenty of Reddit threads out there detailing the same issue, and no resolution for anyone

The only options at the moment are to persuade Sky to admit there is an issue and allow early contract exit without fees and move to another provider with router hardware that actually works. Or buy a third party consumer WiFi router that actually works connect it via ethernet to the max hub and turn off the max hub WiFi and use the third party router instead.