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Discussion topic: Ethernet port failure

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This message was authored by: stivviboy

Message posted on ‎05 Jul 2026 07:47 PM

Ethernet port failure

I was streamimg music via my streamer however my streamer no longer receives data via the hard wired etherner. None of the ports pn the router appear to be working.

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎05 Jul 2026 08:02 PM

Re: Ethernet port failure

Posted by a Superuser, not a Sky employee. Find out more
@stivviboy wrote:

None of the ports pn the router appear to be working.

If a full reboot of the Hub (remove and replace power supply) doesn't restore them then you'll need to call Sky for a replacement.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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