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Discussion topic: Ethernet cable not working

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This message was authored by: Rolyat

Ethernet cable not working

Sky recently put in fibre cable and upgraded the wifi router, worked perfect for a few weeks then suddenly no ethernet connection was getting ipv4 internet access. 

 

Tried my pc and xbox both had the same problem unable to connect to ipv4. 

 

Recently took my pc and xbox to another house and connnected via ethernet and it worked fine.

 

Tried everything i've seen online about hard reseting the router, changing ethernet cables, flushing dns, setting a static ip everything.

 

My only conclusion is a new router, does anyone have an easier solution?

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This message was authored by: Chrisee

Re: Ethernet cable not working

Posted by a Superuser, not a Sky employee. Find out more

@Rolyat while it is possible the ethernet ports have failed on the hub it would be a pretty unusal fault. Check it isnt a simple IP addressing issue and swap the cable and the port you are using as Sky will almost certainly ask you to check that before swapping the unit.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Rolyat

Re: Ethernet cable not working

Already tried all the ports and different cables as i've said.

 

This message was authored by: jamesn123

Re: Ethernet cable not working

Posted by a Superuser, not a Sky employee. Find out more

@Rolyat 

If a full factory reset of the router doesn't solve the issue then you'll be looking at a replacement

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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