Ethernet cable not connecting to Xbox Series S console

[ChazT03]

 Just got a new router installed today by an OpenReach engineer. Tried to connect the spare Ethernet cable that came with the router to my Xbox but it's not connecting. I've tried restarting the console and resetting the router but it's still not working. Unfortunately don't have any other devices with ethernet ports to test the cable on. Is there anything else I can do to connect them?

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[jamesn123]

@ChazT03 

That is not an ethernet cable (RJ45) its a RJ11 cable which is used to connect telephony/ADSL.