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Discussion topic: Engineer

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Brianna2
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This message was authored by Brianna2 This message was authored by: Brianna2

Engineer

‎07 Jan 2025 10:57 AM

Sky engineer due to call out yesterday between 8am and 5pm-which already is a pretty large time gap. I had to nip out although I read on sky app that engineer would ring. I missed them and they did not, instead they left a note saying number was wrong with no additional information. Now sky app won't let me reschedule engineer. Has anyone ever dealt with something like this before and could offer some advice? Thank you!! 

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Engineer

‎07 Jan 2025 11:09 AM

Posted by a Superuser, not a Sky employee. Find out more

@Brianna2 suspect you have to talk to Sky to arrange another date. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Daniel0210
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Superuser
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Re: Engineer

‎07 Jan 2025 12:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@Brianna2 

And unfortunately by missing the engineer visit you're likely to incur a £25 fee. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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