Discussion topic: Engineer visit

This message was authored by: Flat+6 · ‎22 Feb 2023

Moved in last week and supposed to have an engineer visit today to "install" the broadband. When I track the order it says "issue with order" and "action required" but no explanation.

Does this mean the engineer is not coming today or what?

This message was authored by: Daniel0210 · ‎22 Feb 2023

@Flat+6

Does it not ask you to call Sky as part of the "action required "? You perhaps need to ring them.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Flat+6 · ‎22 Feb 2023

It says to contact them either via this portal or through a call. I moved from the US and don't have a UK phone number yet. When I call the number provided, my call is denied because they do not recognise the number with my account and I cannot put my US number on my account because it sees it as "an invalid phone number".

This message was authored by: jamesn123 · ‎23 Feb 2023

@Flat+6

I've flagged your post to Sky. Look out for an email or message on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Greenfingers001 · ‎23 Feb 2023

Thank you for escalating this. We’ve sent an invite to chat 🙂

This message was authored by: Lisa-P1987 · ‎25 Feb 2023

Update – We are still looking to help you Flat+6. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Engineer visit

Engineer visit

All Replies

Re: Engineer visit

Re: Engineer visit

Re: Engineer visit

Re: Engineer visit

Re: Engineer visit

Was this discussion not helpful?

Search Sky Community

Start a new discussion