Engineer visit was booked but he never arrived. No further word from Sky

[fslj]

We lost our home phone + broadband connection at noon on 21/09, did  the required diagnostic tests and booked an engineer's  visit for Thursday 22/09 between 6 - 8 pm. Nobody came.
We have not heard from Sky since 15:11 yesterday when a message said a  Sky engineer would be with us soon.  Now on Friday 23rd September, " Order Tracking" produces  a throbbing  circle with the  words: "Sky engineer visit  in progress - Thursday 22nd September". What should we do?

[GD1 · Accepted solution]

@fslj  You will need to call Sky to find out why, as customers we won't know.

[fslj]

We have tried calling Sky from the start.  If there's number that would connect us to a person,

I'd  be delighted to have it! 

[GD1]

@fslj  If you've been calling them then you already have the number, there is no other option than to go through the automated menu.