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Discussion topic: Engineer visit text help

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This message was authored by Alice31 This message was authored by: Alice31

Engineer visit text help

Hi I'm due to have my internet installed tomorrow. I received a text this morning to confirm my appointment. I've no credit to text back so I used another phone in the house. I then received another text saying if I don't confirm my appointment will be cancelled. I texted back from the other phone again with all my information requested. Will he come tomorrow or not? So annoyed there is no other way to get in contact bar texting. I've tried ringing the number and tried WhatsApp but not available. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Engineer visit text help

Posted by a Superuser, not a Sky employee. Find out more

@Alice31 

As customers we can't confirm if Sky/Openreach will attend or not if you don't reply. I would suggest getting more credit on your device. It might save you a heap of problems. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Engineer visit text help

Posted by a Superuser, not a Sky employee. Find out more

@Alice31 

A reply to the text must be from the mobile number it was sent to because its an automated service that identifies you by the mobile number it gets a text from. I would get some credit and reply

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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