Engineer visit over due

[Cat56]

Hi. 
An engineer was due to visit between 8am & 1pm to install my broadband but this time is passed. I'm getting nowhere with the frustrating chat bot. 

Does anyone know how I can get an update about whether they will be turning up today? 

Thanks 

[Daniel0210]

@Cat56 

Unfortunately Sky agents may not be able to update you today as Openreach normally update their ISPs overnight with any issues.