Discussion topic: Engineer visit or not
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Message posted on 04 Jun 2026 02:47 PM
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Engineer visit or not
Hi, I'm going through the sign up process and have just discovered that an engineer visit 'may' be necessary. But it also says that if I have an active connection it shouldn't be necessary. How do I confirm? I don't really want to wait in for an unnecsssary engineer visit. Is there anyone I can contact to confirm this? May not purchase if a visit is necessary.
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Message posted on 04 Jun 2026 02:56 PM
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Re: Engineer visit or not
If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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