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Discussion topic: Engineer took old hub

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This message was authored by Zebra78 This message was authored by: Zebra78

Engineer took old hub

Recently upgraded to full fibre and now being asked to return the old hub or I will be charged.

Thing is I do not have the old hub I think the engineer took it with him as I do not have the old one I did not know I had to return it and I physically do not have it just the new one.

Suggestions on what to do would be helpful I cannot return what I do not have.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Engineer took old hub

Posted by a Superuser, not a Sky employee. Find out more

@Zebra78 wrote:

I think the engineer took it with him 


@Zebra78 

Unfortunately the engineer should not have been given or allowed to take the hub as it's not the correct return process. Have another look round for it otherwise you'll be charged the non return fee. 
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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