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Discussion topic: Engineer scheduling time frame

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This message was authored by: William+M.

Message posted on ‎13 Sep 2025 03:05 PM

Engineer scheduling time frame

I reported a fault I my fibre optic after running the service checker. The answer from SKY was that the fault is outside the property. They will schedule an engineer to call to the property. Does any one know how  log will take SKY to send an engineer. 

Wm
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 Sep 2025 03:08 PM

Re: Engineer scheduling time frame

Posted by a Superuser, not a Sky employee. Find out more

@William+M. 

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISP's and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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