Engineer not turning up

[BS+Jones]

Hi, twice a broandband engineer has failed to turn up and now every time I try to rectify the issue and call up I get put through to sales then put on hold waiting for ages to get connected to another team to get connected to another team.

I have been at my property twice waiting and no one has turned up without an explanation.

How can I book ANOTHER engineer without going through 40 minutes of calls being on hold for 38 of those 40 minutes?

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks