Engineer no show

[TequilaSunset1]

Hi, ​I had an engineer appointment scheduled for today between 8:00 AM and 1:00 PM for my broadband setup.

​No engineer arrived during the window, and no one called or texted beforehand. When I spoke to Sky customer support earlier, they were unable to locate or contact the engineer to provide an ETA. ​I am now completely without home broadband and have no 4G mobile data signal at my property, leaving me completely cut off.

​Could a Sky Community Manager please send me a private chat link so we can get an emergency priority engineer visit rebooked as soon as possible, and ensure the Ofcom automatic compensation for the missed visit (£32.31) and ongoing daily delay credit (£6.46/day) are confirmed on my account. ​

Thanks!

[caesarome]

@TequilaSunset1 

Were you due to have fibre installed today ?

[TimmyBGood]

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@TequilaSunset1 wrote:

 so we can get an emergency priority engineer visit 

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Perhaps note that's really not a thing for domestic broadband.

[TequilaSunset1]

We had sky previously, signed up for a new contract. Engineer was booked for this morning but we've had no communication other than a confirmation text 5 days ago to say it'll be going live today.

So far, no engineer or text/call to say they will be arriving or internet going live. 

[TequilaSunset1]

That's a shame. Looks like I won't be working until it's sorted, wonder if there's anyway to claw back lost wages.