Engineer didn’t attend - can i claim compensation?

[Norffas]

Hi,

I had posted a few days ago about my Internet going down. An engineer was supposed to come out on Tuesday between 8 am and 1 pm.

Around 1 pm that day my Internet came back on. I only knew this because I checked the router and the lights were working again. The engineer did not call at my house and I have had no contact from Sky at all to say what was wrong with the Internet or that the engineer had possibly fixed it externally. 

I wasted the whole morning at home waiting for the engineer to call and he did not even knock on my door.

I do not even know if he did in fact fix it or if it just came back on on its own.

My question is, can I claim the compensation fee for a mist engineer appointment?

Thank you for your help

[Sky-2022]

Hi, @Norffas.

The following link may help = https://www.sky.com/help/articles/auto-compensation

[cookiemonsteruk]

@Norffas 

The original post describing red los did indicate an external fault that maybe turned out as not requiring a visit to your property. You could try the auto compensation route 

[Norffas]

@cookiemonsteruk 

Hi, thank you for replying.  

Yes I agree, I'm pretty sure they fixed it externally.

It was just very annoying that I waited in the house all morning for them to attend and they didn't even tell me they had fixed the fault. 
I just called Sky and explained the situation and they agreed that openreach should've contacted me.

They have offered me a £15 credit to my account and free Netflix for four months so I'm happy with that.