Discussion topic: Engineer cancelled
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 23 Aug 2025 01:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Engineer cancelled
Hello I've received an email that my Engineer has cancelled my appointment on Monday 25th
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 23 Aug 2025 01:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
What was the engineer visit for and have you been given a new date yet as you might be able to see here:
https://www.sky.com/ordertracking
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 23 Aug 2025 01:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
I can't get no WiFi connection and no I've not been given a new date
Message posted on 23 Aug 2025 01:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
A phone number to call Sky about this can be found further down the page here:
https://www.sky.com/help/page/broadband-digital-hub
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 23 Aug 2025 01:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
@Paul708 You may wish to have a look using mobile data on the service checker just incase it is an Area Wide fault, if it is then no need for an Engineer visit!
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
Message posted on 23 Aug 2025 02:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
I have not cancelled this appointment
and furthermore I have no current internet today being 23/08/25 ..
please confirm this appointment on the 25/08
many thanks steed howells .
Message posted on 23 Aug 2025 02:18 PM - last edited: 23 Aug 2025 02:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
@steedhowells Not sure if you are aware but on the Forum then cust - cust help, and you are not posting anything or talking direct to sky about your request. The community and About top off the page explains it all! Link below if that is going to help you!
https://www.sky.com/help/page/broadband-digital-hub
Message posted on 23 Aug 2025 05:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
@Paul708 wrote:
I've received an email that my Engineer has cancelled my appointment on Monday 25th
Unless you are in ROI, I'd suspect the Bank Holiday is an issue....
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 23 Aug 2025 06:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
Oh yes of course.
Is there an alternative date perhaps ?
currently we have no internet for 3 days now
it says no connections available this is off my laptop I don't understand this frustrating using my mobile at the moment ?
thanks steed .
Message posted on 23 Aug 2025 06:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
@TimmyBGood Scotland is not in that equation also does not follow that as a date!
Message posted on 23 Aug 2025 06:21 PM - last edited: 23 Aug 2025 06:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
I'd forgotten about the regional difference. Apparently Scotland has the original August Bank Holiday from 1871, and it's the rest of the UK which changed away from that in the mid-60s.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 23 Aug 2025 06:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
@TimmyBGood That will be it, dark ages, dark nights, school holiday period's you name it us Scot's we just like to be out there left field!
Message posted on 23 Aug 2025 06:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
Hello, sorry I was at work, so my appointment is still 12 to 2 on Monday 25th ?
strange why I received an email saying it's been cancelled
Message posted on 23 Aug 2025 06:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
No im
happy with Monday please
Message posted on 23 Aug 2025 07:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Engineer cancelled
Service checker is all fine so 100% need an engineer
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page