Discussion topic: Engineer appointment

This message was authored by: Db67 · ‎31 Oct 2023

I had a engineer come out on 27th October. He couldn't connect tv and Internet, said there was a problem. Had a txt this morning for another appointment. The earliest one was for 10th November which I accepted but isn't soon enough as other provider disconnects on the 5 and I will be without any services

This message was authored by: GD1 · ‎31 Oct 2023

@Db67 Your post has been moved from the Glass forum as it's not a Glass/Stream related isue.

If Openreach are unable to connect any earlier than the date provider there iosn't anything the forum can do to speed this up for you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: jamesn123 · ‎31 Oct 2023

@Db67

I'd recommend you call your exisiting provider to see if you can keep the service live longer. It sounds like you may be moving from a copper based service to fibre?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: TimmyBGood · ‎31 Oct 2023

@Db67 wrote:

isn't soon enough as other provider disconnects on the 5 and I will be without any services

If this is a move from an ISP which doesn't use the Openreach network then unfortunately there's no obligation on anyone involved to organise/facilitate a seamless switch.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Engineer appointment

Engineer appointment

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