@Flower4 this usually happens because of the settings on your device for privacy. If using gmail check your Google account settings for the Sky connection. It is unlikely to becan issue with your broadband connection if other apps are wirking properly
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
