0

Discussion topic: Electric cable to hub has snapped

Reply
Avatar for Nat_reece
Level 1 icon
What's this?
This message was authored by: Nat_reece

Message posted on ‎24 Nov 2025 01:43 AM

Electric cable to hub has snapped

I'm not sure I've done this right my cable snapped the c charger in the route has to remove it's snapped how do I order a new cable 

Report post
Post 1 of 2
62 Views
0 Likes
Reply
Reply

All Replies

Avatar for jamesn123
Level 16 icon
What's this?
Superuser
This message was authored by: jamesn123

Message posted on ‎26 Nov 2025 04:58 PM

Re: Electric cable to hub has snapped

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nat_reece 

You cant order a new cable individually from Sky, it would need to be a new router. However you could try and power it from another USB-C plug if you have one. In the meantime I would call Sky to get a new hub sent though.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Report post
Post 2 of 2
23 Views
0 Likes
Reply
Reply