Duplicate email addresses appearing

[GaynsDH]

I have an android set top decoder. The WiFi to it is slower than I expected, so when I checked it I discovered that there were 2 Internet addresses showing. I have tried to delete first one then the other address in turn, with no success. I then did a factory, again both addresses reappeared. I'm out of ideas. Do you have any ideas?

[jamesn123]

@GaynsDH 

You'll have to be more specific or send a photo as I am not sure what you mean by internet addresses in the list

[GaynsDH]

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  @GaynsDH wrote:
  I have an android set top decoder. The WiFi to it is slower than I expected, so when I checked it I discovered that there were 2 Internet addresses showing. I have tried to delete first one then the other address in turn, with no success. I then did a factory, again both addresses reappeared. I'm out of ideas. Do you have any ideas?

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Sorry I meant to say WiFi addresses. 

Is it because 1 address is being used by the Sky Hub, and the second address is being generated by the Sky Pod, supplied by Sky at point of installation?

 

 

[jamesn123]

@GaynsDH 

The pod is designed to clone the name of your Sky hub and act as a mesh device. Your devices connecting to it should only see one SSID and roam between the hub & the pod. Do any of your other devices see two names in the list?

[GaynsDH]

I don't think so. It's only on the android set top decoder settings screen that is showing this message. 

[jamesn123]

@GaynsDH 

Then I would say its an issue with that device. How old is it? What version of Andriod is it running?

[GaynsDH]

The box is a little over 18 months old, and I believe it's only running Android 11.

I did try and update the box,  but it hasn't made any difference. 

I think the box requires a firmware update, but I don't think the manufacturers support this feature. 

[jamesn123]

@GaynsDH 

I would suggest the manufacturer needs to take a look at it. Andriod 11 got its last security update in Feb 2024 by the way so not sure if i would be connecting it to the internet anyway

[GaynsDH]

Thank you very much for your assistance. 

I will try and contact the manufacturer and see if they have any firmware updates to download. 

Failing that I've already reviewed a new box, android version 13.

Hopefully this should sort any issues