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Discussion topic: Duplicate email addresses appearing

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This message was authored by GaynsDH This message was authored by: GaynsDH

Duplicate email addresses appearing

I have an android set top decoder. The WiFi to it is slower than I expected, so when I checked it I discovered that there were 2 Internet addresses showing. I have tried to delete first one then the other address in turn, with no success. I then did a factory, again both addresses reappeared. I'm out of ideas. Do you have any ideas?
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Duplicate email addresses appearing

Posted by a Superuser, not a Sky employee. Find out more

@GaynsDH 

You'll have to be more specific or send a photo as I am not sure what you mean by internet addresses in the list

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Myself & Others offer our time to help others, please be respectful.
GaynsDH
Topic Author
This message was authored by GaynsDH This message was authored by: GaynsDH

Re: Duplicate email addresses appearing


  • @GaynsDH wrote:
    I have an android set top decoder. The WiFi to it is slower than I expected, so when I checked it I discovered that there were 2 Internet addresses showing. I have tried to delete first one then the other address in turn, with no success. I then did a factory, again both addresses reappeared. I'm out of ideas. Do you have any ideas?

Sorry I meant to say WiFi addresses. 

Is it because 1 address is being used by the Sky Hub, and the second address is being generated by the Sky Pod, supplied by Sky at point of installation?

1000002252.jpg

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Duplicate email addresses appearing

Posted by a Superuser, not a Sky employee. Find out more

@GaynsDH 

The pod is designed to clone the name of your Sky hub and act as a mesh device. Your devices connecting to it should only see one SSID and roam between the hub & the pod. Do any of your other devices see two names in the list?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
GaynsDH
Topic Author
This message was authored by GaynsDH This message was authored by: GaynsDH

Re: Duplicate email addresses appearing

I don't think so. It's only on the android set top decoder settings screen that is showing this message. 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Duplicate email addresses appearing

Posted by a Superuser, not a Sky employee. Find out more

@GaynsDH 

Then I would say its an issue with that device. How old is it? What version of Andriod is it running?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
GaynsDH
Topic Author
This message was authored by GaynsDH This message was authored by: GaynsDH

Re: Duplicate email addresses appearing

The box is a little over 18 months old, and I believe it's only running Android 11.

I did try and update the box,  but it hasn't made any difference. 

I think the box requires a firmware update, but I don't think the manufacturers support this feature. 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Duplicate email addresses appearing

Posted by a Superuser, not a Sky employee. Find out more

@GaynsDH 

I would suggest the manufacturer needs to take a look at it. Andriod 11 got its last security update in Feb 2024 by the way so not sure if i would be connecting it to the internet anyway

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
GaynsDH
Topic Author
This message was authored by GaynsDH This message was authored by: GaynsDH

Re: Duplicate email addresses appearing

Thank you very much for your assistance. 

I will try and contact the manufacturer and see if they have any firmware updates to download. 

Failing that I've already reviewed a new box, android version 13.

Hopefully this should sort any issues  

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