Dropping internet speeds

[Mattburg]

We have been having the internet drop at random times. Tonight it struggled to get 1.7mbs and then a moment later shot up to 67mbs. This has been ongoing for a few weeks now. 

[Highlinder]

@Mattburg  black or white router from Sky?

[Mattburg]

Hi it's a black router

[Highlinder]

@Mattburg Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Craig221]

Our internet keeps dropping out when in certain rooms of the house , we also keep getting notifications on our account saying the speed isn't where it should be that it's running low 

[TimmyBGood]

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@Craig221 wrote:

Our internet keeps dropping out when in certain rooms of the house , 

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WiFi, presumably, rather than 'internet'.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Mattburg]

Actually the internet - 

[JimM1]

@Mattburg Your stat's as requested and linked on the previous ask!