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This message was authored by: Lu25

Message posted on ‎16 Apr 2025 02:41 PM

Download speed

My daughter had a new job working from home the company she will be working for did a speed test on line with her  earlier they said our download speed is too low is currently at 18/19 it needs to be at a speed of 40 download speed is too low the upload speed is fine how do we booste the download speed 

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Message posted on ‎16 Apr 2025 03:03 PM

Re: Download speed

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@Lu25 

 

If your daughter has a black sky hub could you post the router statistics as shown below

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Confetti Ring
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Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎16 Apr 2025 03:03 PM

Re: Download speed

Posted by a Superuser, not a Sky employee. Find out more

@Lu25 

 

If your daughter has a black sky hub could you post the router statistics as shown below

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Message posted on ‎16 Apr 2025 03:37 PM

Re: Download speed

@Lu25 Also find out what speed package that your daughter has with Sky, that will state a few facts, expected speed, min speed etc.

You can also check with the address what BTW expects the system to be, with the other also should fibre be available.

 

BT Broadband

 

Fibre Checker

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