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Discussion topic: Download speed lower than guarantee
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This message was authored by: MartynFuller
Message posted on 18 Sep 2026 03:21 PM
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Download speed lower than guarantee
My current download speed is 335mb/s which is below the guarantee.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 19 Sep 2026 05:30 AM
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Re: Download speed lower than guarantee
@MartynFuller the guarantee such as it is only applies to the speed to the hub hub, not to the device. WiFi connections cannot be guaranteed as their speed depends on the layout of your home and how it is built. In practice very few apps can use 100Mb/s let alone 330Mb/s.
Sky test the speed to your hub daily tgecresultsccan be found innthe service checker in the My Sky app.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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