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Discussion topic: Download speed issues

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Avatar for Will141
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This message was authored by: Will141

Message posted on ‎27 Jan 2025 06:15 PM

Download speed issues

I am not getting the download speeds promised.

 

i have the gigaspeed package yet im over getting under 5mb/s download speeds 

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎28 Jan 2025 11:47 AM

Re: Download speed issues

Posted by a Superuser, not a Sky employee. Find out more

@Will141 

The speedtest needs to be completed on an ethernet connected device for an accurate reading

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Avatar for Tom-W19
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This message was authored by: Tom-W19

Message posted on ‎28 Jan 2025 12:05 PM

Re: Download speed issues

Hi @Will141 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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