Download speed half what it was

[Angelaf21a]

[Angelaf21a]

Hi all the test I've taken have been through wired on the laptop/pc. I've let sky know this but it always come back to wifi checking. Do I call again and say I've tried everything and still only getting the 15-16mbps on a wired connection? 

[mae-3]

@Angelaf21a 

I cannot see the picture yet in your previous post, but if you are only getting that throughput with a wired connection to the router then report it to Sky by phone that you have a throughput issue of half the speed that it should be when the synchronisation speed is at 40Mbps on the router.

[mae-3]

@Angelaf21a 

The picture of the router stats shows the synchronisation speed has dropped by 5Mbps and you have had a line drop twelve hours ago, so now you are at 35Mbps which is still likely above your minimum guaranteed speed with also a throughput speed of less than half that speed, likely noisy line so will need a BT Openreach engineer allocating first but may need to be escalated to the network team?

[Angelaf21a]

Thanks Mae, so ring sky again explain the throughput issue and will need bt enginer. Thanks 

[Noozles]

Right, wired test done, that's the first screen, show's we are quite a way down on the 39 coming in, or the 32 we were getting a few days ago, just for amusement, I ran the same test on my phone a few minutes later which is the 2nd picture, so simlar speeds regardless of connection but as has been pointed out in other threads, upload speed doesnt appear to be effected.

[mae-3]

@Noozles 

Well, that proves to me that you have a throughput speed fault that needs addressing, suggest you contact Sky and get the issue escalated to the network teams as advised to others with a similar issue when testing over a wired connection.

[Noozles]

@mae-3 @Thank you, will do

[Kellygiles]

Well, Tuesday our internet speed was back to what it should be, both wired and wireless. This morning we lost the lights on the router again, internet light went completely and the phone light was amber. I reset the router and now we are back to half speed again.

What the hell is going on with this Sky broadband? It's driving me mad!

The Openreach engineer said, when he came out and did his tests, that our router seems to be randomly turning itself off for anywhere up to 4 hours, he couldn't explain this but he could see it on his laptop; we can't explain this at all, it's not anything in the settings and we leave our router on at all times.

I may end up having to leave Sky if they can't sort this problem out. 

[Primitive]

I am also suffering slow throughput speed but I believe Sky is deliberately throttling the connection! Router connected at 35Mbs and was getting 32Mbs download consistently for years. Now its 16Mbs. Now the thing is if I go via a VPN to hide my IP address then I get close to 32Mbs download but without hiding my IP its steady 16Mbs download. Might be worth other's suffering the same problem give using a VPN a try and see what effect it has. I'm experimenting using Windscribe which is free (initially)

Without VPN

With VPN

 

 

[AtH]

We have exactly the same issue....several heated phone calls and 4 technicians later and they haven't got a clue what the issue is!

all line test come back as we are getting 34mbps but from the hub over Wi-Fi and Ethernet a steady 15mbps.

this has been tested on 4 other hubs by sky technicians with no devices connected with the same result so it's not a bandwidth problem.

spent an hour on the phone today and they have agreed to release us from our contract as they are unable to fix the issue because they don't actually know what the issue is. But again they tried to blame our bandwidth usage even though every sky technician has said that's not the issue.

[Rahul]

I have got the same problem and I have gigabyte fiber internet connection. I was told the minimum download speeds I should get over Wi-Fi is 600mbps & upload speeds of 100mbps. 
after my own research I have gone and got my own Wi-Fi-6 router and connected it using a LAN cable from back of the sky router and get over 650mbps download speeds. 

my personal opinion is sky are giving out customer the sky hub 4.2 routers which can't give out the giga fast speeds. 

I have tried the connection speeds through a LAN cable wires to my laptop and was still getting download speeds under 600mbps on the 4.2 router. Added a Wi-Fi-6 router and magic ! Speeds over 650mbps download & 100+ upload. 

I would be making a complaint to sky about this issue. Hope this is helped people. 

[TimmyBGood]

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@Rahul wrote:

my personal opinion is sky are giving out customer the sky hub 4.2 routers which can't give out the giga fast speeds. 

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Which would be why they launched a domestic WiFi 6 Hub last month.

https://www.skygroup.sky/article/Sky-Broadband-releases-its-most-powerful-WiFi-yet 

https://www.ispreview.co.uk/index.php/2023/07/isp-sky-broadband-uk-accidentally-confirms-new-wifi-6-... 

There's been a WiFi 6 model for business customers since February.  All ISPs have struggled to find sufficient manufacturing capacity over the past few years: BT Group for example now has a new Hub for its EE brand, but not for their much larger BT Broadband customer base.

[Rahul]

Yes definitely! Well I don't think sky should offer a package which is not capable to deliver the speeds. My opinion they should be giving the Wi-Fi -6 routers for no extra charge with the giga fast package.

The sky hub 4.2 is not capable to give out the speeds for sure. Tested and verified. 

[TimmyBGood]

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@Rahul wrote:

 My opinion they should be giving the Wi-Fi -6 routers for no extra charge with the giga fast package.

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Quite possibly, but the cost of the broadband itself would undoubtedly increase to match...