Dog chewed cable

[Aliidizzle]

 

Morning all,

I hope you guys can help me!

my dog has chewed the cable that comes through the wall and into the hub. Picture attached.

Sky automated response is taking me round in circles. Which number do I call please?

thank you 🙂

[Chrisee]

@Aliidizzle its quicker to go to a DIY store or a larger supermarket and buy a replacement DSL cable with rj11 connectors the purple ends mean nothing.

[Aliidizzle]

Thank you. It’s the external cable though, coming through my wall 😖

[Anonymous]

Try the https://www.sky.com/servicechecker link, it should pick up the lack of BB and give you contact details.

[TimmyBGood]

@Aliidizzle 

The cable pictured typically does not 'come through a wall' because it's a lead used between wall socket and Hub.