Do l need to change touter

[AH20]

I have down graded by superfast broadband to 35 activation date 28 November 

I am currently running Sky superfast 55 with a Sky Q router , but Sky have sent out another 4.2 router 

my question is do l need to use this new router when the existing one is working fine

also on activation date which is Thursday will things just swap over automatically as all l have asked for is to change down to superfast 35

[TimmyBGood]

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@AH20 wrote:

I am currently running Sky superfast 55 with a Sky Q router , but Sky have sent out another 4.2 router 

my question is do l need to use this new router when the existing one is working fine

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All Q Hubs (from early 2016 onwards) are being replaced because they use a non-randomised default administrator password, and that's not allowed under the Product Security and Telecommunications Infrastructure Act (2022)

They also don't support Sky Talk Internet Calls.

[AH20]

So l can still use the Sky Q router for now 

I don't need  Sky internet calls

[TimmyBGood]

@AH20 

ISPs are legally obliged to swap out non-compliant hardware, so at some point Sky may have to withdraw service from all Hubs earlier than the 2019 Broadband Hub.

[AH20]

I only got the Sky Q hub January 2024

[TimmyBGood]

@AH20 

The Q Hub (ER110/115) is a design from 2016 which uses a fixed default administrator password, and that's no longer compliant with UK law.

Have you actually been using a Sky Broadband Hub (SR203/204) and just sent an identical replacement?

Q Hubs are distinctive by being horizontal rather than vertical.

 

[AH20]

Yes the reason they sent a replacement 4.2 was l asked to down grade to Sky Superfast 35

if l had stuck to my Sky superfast 55 contract it works fine

i didnt want a new router as l am disabled and struggle setting new routers up

i only have sky stream and two Amazon Alexa's so hope the Sky Superfast 35 is not going to cause problems with my sky stream

[AH20]

The one l am using is the Sky q hub 

I not unpacked the new router but it says it's a 4.2

[TimmyBGood]

@AH20 

Superfast 35 may be marginal for UHD streaming if there's other internet use at the same time.

Sky has no option over replacement of Q Hubs because Government has designated non-compliant hardware as being a potential threat to national security, but I've no idea if they'll be enforcing the change any time soon: there are probably huge numbers still in use.

https://www.ispreview.co.uk/index.php/2024/04/gov-enforce-new-uk-internet-security-and-broadband-boo...