This discussion topic has been answered Discussion topic: Do hubs hold personal information?
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Message posted on 17 Mar 2026 09:48 PM
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Hi,
Just wondering if someone can help. My elderly father took his old Sky hub to the council tip and disposed of it in small electricals. It was about 3 years old and he didn't need to return it. It has occurred to me that if he didn't do a factory reset before taking it to the tip, does the hub hold personal information? I know it's a bit late now but just wondering so we know whether to look out for potential identity theft etc.
From what I can gather routers don't hold that sort of information but just want to be sure that's the case with Sky routers. Many thanks
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Message posted on 17 Mar 2026 10:33 PM
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@Spinnerella Nothing is held on the sky router at all, so safe enough that way!
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Message posted on 17 Mar 2026 10:33 PM
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@Spinnerella Nothing is held on the sky router at all, so safe enough that way!
Message posted on 18 Mar 2026 07:46 AM - last edited: 18 Mar 2026 09:10 AM
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Re: Do hubs hold personal information?
I suppose that in theory if a subscriber used the wireless credentials printed on a router, then changed those on a new unit to match the original and disposed of the first one insecurely by putting it in a bin outside the house then that's a possible (though incredibly unlikely) risk.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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