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Discussion topic: Do I need a router to use sky puck

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This message was authored by: Matt1396

Do I need a router to use sky puck

Hello ive just signed up for sky stream and broadband with the sky puck. The puck came today but no router how will I get my broadband will the puck be enough or do I have to make them aware that I don't have a hub router they know im a new customer so I thought I would received everything I need to get me going or is this a new way and I'm just getting old lol any help would be appreciated Thanks Matt
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This message was authored by: GD1

Re: Do I need a router to use sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Matt1396  Without broadband your puck can't work.  Broadbamd takes a minimum of 10 working days to be activated/installed, a hub will be sent nearer the broadband start date.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Matt1396

Re: Do I need a router to use sky puck

Thank you I thought I must be right my activation date is the end of next week I just thought I may have go5 both the puck and hub at the same time but thank you for answering my question appreciated 

This message was authored by: TimmyBGood

Re: Do I need a router to use sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Matt1396 

 

This is a frequent point of confusion: Sky aims to ship Stream puck hardware next day, but provisioning broadband ordered at the same time has a minimum ten working day lead time from Openreach.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Matt1396

Re: Do I need a router to use sky puck

Thank you I'm understanding more now 

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