0

Discussion topic: Do I need a router to use sky puck

Reply
This message was authored by Matt1396 This message was authored by: Matt1396

Do I need a router to use sky puck

Hello ive just signed up for sky stream and broadband with the sky puck. The puck came today but no router how will I get my broadband will the puck be enough or do I have to make them aware that I don't have a hub router they know im a new customer so I thought I would received everything I need to get me going or is this a new way and I'm just getting old lol any help would be appreciated Thanks Matt
Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Do I need a router to use sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Matt1396  Without broadband your puck can't work.  Broadbamd takes a minimum of 10 working days to be activated/installed, a hub will be sent nearer the broadband start date.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Matt1396
Topic Author
This message was authored by Matt1396 This message was authored by: Matt1396

Re: Do I need a router to use sky puck

Thank you I thought I must be right my activation date is the end of next week I just thought I may have go5 both the puck and hub at the same time but thank you for answering my question appreciated 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Do I need a router to use sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Matt1396 

 

This is a frequent point of confusion: Sky aims to ship Stream puck hardware next day, but provisioning broadband ordered at the same time has a minimum ten working day lead time from Openreach.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Matt1396
Topic Author
This message was authored by Matt1396 This message was authored by: Matt1396

Re: Do I need a router to use sky puck

Thank you I'm understanding more now 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion