Dlm problem

[Tjr3245]

Hi since moveing from fttc to sogea ive had nothing but problems with traffic being delayed and lag i looked  at my router statistics and my noise margin for download is 7.4 im sure it shoud be 6db and my upload is 15.5 db  im wondering if ive been stuck and put on a banded profile i rang sky the guy i dont think he knew what i ment i know they use to be a fast path and interlaveing path i think im on that one becuse my games all feel slugish i asked them can you maybe ask openreach to do a dlm reset he said sky cant do that he also said fibre will be here in the next 60 days about 3 months ago previous to this and openreach still havent the block across got it last year its like there just skipping this one 

[Chrisee]

@Tjr3245 Sky have no direct control over the DLM settings which are automatic. While in theory Openreach sell three profiles Sky have always only ordered the stable setting. Line conditions will vary which means the DLM which is always running will intervene to stabilise the connection. While levels of interleaving can be applied it is normally temporary. In theory Sky can order a DLM reset but that is normally only done where the system does not recover after a line fault has been cleared. 

The switch to SOGEA should have no affects the VDSL connection. Openreach and therefore Sky have no standards on latency . 

[Tjr3245]

Just that loads of engineers have been out saying my line is fine but im haveing constant lantency problems even in wired but none of them have ever requested a dlm reset ever since i was moved from fttc to sogea ive had latency problems for a few years but nobody knows