Discussion topic: Discuss Broadband
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Message posted on 11 Feb 2025 01:16 PM
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Discuss Broadband
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All Replies
Message posted on 11 Feb 2025 01:43 PM
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Re: Discuss Broadband
@SimonCarter You will need to call Sky, the forum is customer to customer support and the few Sky staff here will be unalbe to assist you.
Message posted on 10 Sep 2025 10:00 PM
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Re: Discuss Broadband
Time speed of the broadband promised and the speed we are using is totally deceiving . I would like a full refund of all the months we have started using it or send your engineers to sort it out
Message posted on 10 Sep 2025 10:16 PM
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Re: Discuss Broadband
@Guggu wrote:
Time speed of the broadband promised and the speed we are using is totally deceiving . I would like a full refund of all the months we have started using it or send your engineers to sort it out
A full refund won't be given for any issues as you seem to think.
It certainly can't happen on back of a community post from an unlinked community login.
Have you contacted Sky about these issues if not Sky can't know, an engineer won't be sent either as no on at Sky knows who you are.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 10 Sep 2025 10:27 PM
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Re: Discuss Broadband
https://www.sky.com/help/articles/sky-broadband-speed-guarantee
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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