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Discussion topic: Disappointed

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Avatar for Kenny+81
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This message was authored by: Kenny+81

Message posted on ‎22 Aug 2026 12:06 PM

Disappointed

I've just upgraded to WiFi max. My broadband is working and the service checker says everything is ok, however ALL of my mobile devices keep dropping out. I'm on gigafast and if I stand on the other side of my room (8 feet away) my speeds drop to around 400mbps, so you can imagine the speeds I'm getting upstairs! I've turned the shield off, I've switched security to WPA2, but I'm still having issues. I was better off on full fibre 500 on the 4.2 black hub.

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎22 Aug 2026 12:10 PM

Re: Disappointed

Posted by a Superuser, not a Sky employee. Find out more
@Kenny+81 wrote:

I was better off on full fibre 500 on the 4.2 black hub.

Many, many posts have reported the same thing since the Max Hub was released in 2023.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Chrisee

Message posted on ‎22 Aug 2026 12:15 PM

Re: Disappointed

Posted by a Superuser, not a Sky employee. Find out more

@Kenny+81 call Sky and ask for an extender which as a customer with WiFi Max you are entitled to. Is yiur hub out in the open as spedds should not drop that amount in 8 feet. Ensure the hub is away from other electrical gear and on a surface off the floor to maximise its WiFi signal level.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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