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Discussion topic: Disable SIP ALG Help

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This message was authored by: Mrso15

Message posted on ‎26 Aug 2025 10:12 AM

Disable SIP ALG Help

I've been told I need to disable SIP ALG as I can't use my VOIP phone at home. 
I have a black router if this helps. I have logged on online to see if I can change the settings or remove the SIP myself but it's asking for a username and password which we don't know. 

Can anyone provide any insight at all please?

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This message was authored by: Chrisee

Message posted on ‎26 Aug 2025 10:16 AM

Re: Disable SIP ALG Help

Posted by a Superuser, not a Sky employee. Find out more

@Mrso15 the log in details for the upright black Sky hubs are username is admin and the password is the WiFi password  on thevhub's label.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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