Discussion topic: Digital voice not working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on ‎17 Apr 2024 09:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Digital voice not working
I switched broadband from BT to sky on Monday. All is working fine except digital voice. I'm on evening and weekend package so can only test after 19:00.
I've logged a call with sky but have heard nothing.
Any suggestions.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on ‎17 Apr 2024 09:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Digital voice not working
BT Digital Voice wireless handsets are only compatible with a BT Smart Hub 2,
You would need to look for a dect phone that isn't tied to a specific isp such as panasonic
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Message posted on ‎17 Apr 2024 09:35 AM - last edited: ‎17 Apr 2024 09:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Digital voice not working
As @cookiemonsteruk indicates, BT chose to manufacture their Digital Voice branded handsets to a proprietary standard which works where they are the ISP but not on any other broadband: as the only internet service provider which makes such hardware (and with a century of 'phone' heritage) they can do so if they wish but it's not helpful to users when switching.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎17 Apr 2024 09:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Digital voice not working
Note that if the Voice light on the Sky Broadband Hub isn't lit up in green, that's a different issue and suggests the service hasn't activated properly.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎17 Apr 2024 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Digital voice not working
Thanks for the responses. Handset is a Panasonic so I don't think it is that.
I have got the sky max hub (the white one) and it has a single white light non flashing.
From one of the responses should I also have an orange light.
From what I read in set up, the white light was indicating service and connection all working.
Message posted on ‎18 Apr 2024 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Digital voice not working
Are the phones connected to the rear of the hub? Do the handsets say there is a line connection?
Myself & Others offer our time to help others, please be respectful.
Message posted on ‎18 Apr 2024 06:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Digital voice not working
Phone is connected see picture. Phone says no connection
 
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page