Digital voice not working

[Keith0502]

I switched broadband from BT to sky on Monday. All is working fine except digital voice. I'm on evening and weekend package so can only test after 19:00.

I've logged a call with sky but have heard nothing.

Any suggestions.

[cookiemonsteruk]

@Keith0502 

BT Digital Voice wireless handsets are only compatible with a BT Smart Hub 2,

You would need to look for a dect phone that isn't tied to a specific isp such as panasonic

[TimmyBGood]

@Keith0502 

As @cookiemonsteruk indicates, BT chose to manufacture their Digital Voice branded handsets to a proprietary standard which works where they are the ISP but not on any other broadband: as the only internet service provider which makes such hardware (and with a century of 'phone' heritage) they can do so if they wish but it's not helpful to users when switching.

[TimmyBGood]

@Keith0502 

Note that if the Voice light on the Sky Broadband Hub isn't lit up in green, that's a different issue and suggests the service hasn't activated properly.

[Keith0502]

Thanks for the responses. Handset is a Panasonic so I don't think it is that.

I have got the sky max hub (the white one) and it has a single white light non flashing.

From one of the responses should I also have an orange light.

From what I read in set up, the white light was indicating service and connection all working. 

[jamesn123]

@Keith0502 

Are the phones connected to the rear of the hub? Do the handsets say there is a line connection?

[Keith0502]

Phone is connected see picture. Phone says no connection