Diagnostic tests clear but not connecting

[Sarah2904]

Hi,

States my Internet/ Wi Fi is good but cannot connect to my work PC / cosy hub / phone etc.

I can get some sporadic use on tablets but that's it - something is not working correctly despite resets / turning off & on again numerous times.

Need some urgent help please?

Thanks,

Sarah

[Chrisee]

@Sarah2904 look at the leds on your Sky hub and use this help page to find out what is wrong https://www.sky.com/help/articles/hub-lights-explained-start