Diabolical 2 weeks no service

[Dretsiga]

 2 weeks of no service - no Internet and no TV package!!!! I can't do my work and my children can't do their studies!! And only to be told eventually that the fault is theirs!!! Apparently one of their engineers wrongly connected the wires in the main box and someone else in the area has been receiving MY Internet for the past 2 weeks!! And then I'm told the earliest time an engineer can come out to resolve this us 5 DAYS later!!!!!! And after useless multiple calls to their customer service, i was told that Sky no longer have a complaints department???? Really??? I will definitely be cancelling my contract as soon it comes to an end! I can't wait!! Can I contact Watchdog as well??? In all 23 yrs that i have lived in this house, using Virgin media i had never had this level of problems! I've been with sky 2 years and have had repeated issues including billing disputes!! I would NEVER recommend Sky to anyone!!

[Daniel0210]

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@Dretsiga wrote:

 2 weeks of no service - no Internet and no TV package!!!! I can't do my work and my children can't do their studies!! And only to be told eventually that the fault is theirs!!! Apparently one of their engineers wrongly connected the wires in the main box and someone else in the area has been receiving MY Internet for the past 2 weeks!! And then I'm told the earliest time an engineer can come out to resolve this us 5 DAYS later!

The normal Openreach response is 2-3 working days. 

And after useless multiple calls to their customer service, i was told that Sky no longer have a complaints department???? Really??? I will definitely be cancelling my contract as soon it comes to an end! I can't wait!! Can I contact Watchdog as well??? In all 23 yrs that i have lived in this house, using Virgin media i had never had this level of problems! I've been with sky 2 years and have had repeated issues including billing disputes!! I would NEVER recommend Sky to anyone!!

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

There is no such scheme in place for customers in the Republic of Ireland.

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[Dretsiga]

Thank you! I've never ever seen such a mess of a service to be honest! 

[Daniel0210]

@Dretsiga 

You also need to bear in mind that Sky Broadband subject to this forum board is a domestic service and therefore subject to the usual Openreach service level agreement so working from home or using it was business purposes brings no additional help. 

[TimmyBGood]

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@Dretsiga wrote:

  Apparently one of their engineers wrongly connected the wires in the main box and someone else in the area has been receiving MY Internet for the past 2 weeks!! 

I would NEVER recommend Sky to anyone!!

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Only Openreach personnel can touch a 'main box' (cabinet) so the error is theirs, not by Sky.