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Discussion topic: Devise disconnected

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This message was authored by: Simonbanno1

Devise disconnected

All my devices have disconnected, cameras, ring doorbell etc, anyone else having this problem?

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This message was authored by: Chrisee

Re: Devise disconnected

Posted by a Superuser, not a Sky employee. Find out more

@Simonbanno1 certainly not here. Check the lights on your Sky hub and use this help page https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Simonbanno1

Re: Devise disconnected

All the lights are on, my streaming tv service and other devices connect, but I can't get the ring cameras, doorbell, plus light switches and sockets won't connect, I've tried resetting them, but still don't work. 

This message was authored by: Tommy1982

Re: Devise disconnected

All my devices have dropped of the WIFI this morning. I have got no light on my Broadband router. The power cable is working fine as I can plug it into my phone and it charges. I have connected an ethernet cable from my Sky Glass TV directly to the router and the TV is now working fine. I'm just not able to connect any devices via WIFI? I have spoke to Sky who have agreed to replace the router. On the App its showing that the router if offline but I don't see any option to change this?
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This message was authored by: Simonbanno1

Re: Devise disconnected

Looks like im going to

have to give them a call 🤬

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