Since switching to sky fibre I cannot get my Hive to connect

[Becky363]

Hi all,

As the title says I have a huge thermostat and a hive hub. Since getting my sky fibre installed I just cannot get the hive hub to connect. There is a single solid green light. Everything else in the house is working perfectly including, alexa's, blink doorbell etc.

I have tried restarting everything (millions of times), new Ethernet cable, resetting the router, disabling sky shield - I have also contacted Hive who said the following:

"your internet router has ports blocked on which does not allow the hive to connect - contact your ISP to unlock the following ports

UDP port 123 (NTP)

TCP port 443 (HTTPS)

TCP 5671 (AMQPS)

can anyone help!?

[Highlinder]

@Becky363  Which router did Sky supply you for your broadband from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Becky363]

Hi, it's the sky broadband hub.

thanks 

[Highlinder]

@Becky363  You may have to split your Wi-Fi so that the Hive Hub can see the Wi-Fi, use the link below to enable you to do this.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

[Becky363]

I have already done this to get my smart lightbulb to work. However I can't see anyway to ask the hive hub to use a particular band, it is connected to the sky hub via an Ethernet cable

Thanks for the suggestions so far

[Chrisee]

@Becky363 you do not need to make any changes to your Sky hub to connect the Hive hub. I have Hive myself and my hub has connected to my various Sky hubs without issue but it can take several hours to do so. I found it should be connected directly to the Sky hub not via a switch. The Hive Hub has 10Mb/s ethernet port but that doesn't matter to the Sky hub but use a fully wired Ethernet cable with all 8 cores used,. 

When Infirst got my system Hive support were totally useless recommending all sorts of useless suggestions in the end. However I found that leaving the hub connected overnight sorted the priblem probably because it needed to update. It doesnt require any firewall ports forwading etc etc.

[Becky363]

Thank you -

when you say 'directly to the sky hub not via a switch' - I just have it plugged via Ethernet cable directly from the hive hub straight into a port at the back of the router.

I have left it connected for weeks! No luck. It just will not connect..

[Chrisee]

@Becky363 change the cable and disconnect the power on both units so they reboot. As I say my Hive works in thst config without issue.

[Becky363]

I've tried three different Ethernet cables and rebooted both lots of times.

Thank you for sharing and your suggestions though x

[MarkDux1977]

@Becky363did you get this resolved. I am having the same issue.

[HiHowAreYa]

According to Hive, you now have to open and port forward the following ports.

The ports a Hive Hub requires are:
UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP port 5671 (AMQPS)

[MarkDux1977]

Thanks for this.

Actually got it working with the second reboot. Weird.

[Soraya69]

You may need to ask sky to split your supply so you can connect to the 2.4ghz as I had this problem with another blink application.  Only thing is now Sky is saying that hive causes the rotor to fail as mine has failed today so now I can't connect my Hive to the new fibre system which is ridiculous

[Leanne117]

Hi, can I ask what version of hive you have? Mine will not connect to new sky max hub router, worked fine with the old one. I have the 1st version of hive. They sent me out a new hive hub and it still doesn't work just flashes green. Sky couldn't help they said its probably because the new security on router. I have changed shield and set to wap2 still no luck.  I wondering if I need to pay out for a new model of hive. 

[Leanne117]

Hi, can I ask what version of hive you have? Mine will not connect to new sky max hub router, worked fine with the old one. I have the 1st version of hive. They sent me out a new hive hub and it still doesn't work just flashes green. Sky couldn't help they said its probably because the new security on router. I have changed shield and set to wap2 still no luck