Devices not connecting to wifi

[skf1976]

Hi, my devices won't connect to my WiFi. I've run broadband check and all fine and have reset the router but no joy. Please help!

[skf1976]

Can I have a response on this please Sky as I can't work without WiFi.

[SkyUser12abc]

I suddenly have the same problem today. For me it seems the sky DNS server the Hub is using by default is not working because when I over-rule the DNS settings on individual devices to use Google's DNS servers (8.8.8.8) they instantly start working again.

[skf1976]

Bizarrely, amazon echos and fire stick are all working fine. Its just mobiles and laptops that won't connect.

[SkyUser12abc]

I suspect they have specific DNS settings configured in them where as some other devices just use the default DNS server address that the hub provides them.

[skf1976]

Does anyone have a phone number for sky tech support as they obviously don't want to respond on here!