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Discussion topic: Devices not connecting to WiFi

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Avatar for Sanah2
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This message was authored by: Sanah2

Message posted on ‎28 Nov 2025 01:01 AM

Devices not connecting to WiFi

I have tried different methods of resetting the router yet it is not working. Currently the power light is green along with the WIFI, however the internet and voice lights aren't on.

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎28 Nov 2025 01:24 AM

Re: Devices not connecting to WiFi

Posted by a Superuser, not a Sky employee. Find out more

Firstly, have a read of this posting on scheduled broadband maintenance;

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847

Also, check there are no current outages in your area;
https://www.sky.com/servicechecker
If not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

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